Frequently asked questions


What is cloud software? What is the benefit?

Cloud software designed to allow users to save and access information, files, and applications on the web. Cloud software is installed on a server that users can remotely access from anywhere with an internet connection.
Wikipedia description: http://en.wikipedia.org/wiki/Cloud_computing

What is SaaS?

SaaS stands for Software as a Service, and is also known as ‘on-demand software’. The software is centrally hosted and used under license. Payment for using the software is normally made on a monthly basis under subscription. Wikipedia description: http://en.wikipedia.org/wiki/Software_as_a_service

What are the advantages of SaaS?

Advantages of SaaS include accessibility of premier software and services that would otherwise be out of reach to many businesses because of excessive cost. Updates to SaaS software are often made free of charge, and software is accessed remotely.

What is an ERP?

Enterprise Resource Planning (or ERP) is business process management software that allows an organization to be more efficient and productive by integrating business processes into one central automated system.

What other companies offer ERP?

The majority of ERPs are highly complex and their cost reflects this. Consequently, companies that offer ERPs commonly target medium to large businesses as clients. The largest four companies in this space are SAP, Oracle, Microsoft, and Sage.

What is CRM?

Customer relationship management or CRM, is software that manages customers’ interactions with the business. CRM enables the business owner to understand how their clients interact with the business; their future needs; identify, monitor, and measure the performance of marketing and sales channels; and, importantly, forecast future customer trends and business sales.

What is BI?

Business Intelligence (BI), is the process of transforming data from a raw form into data that has a meaning and can be used for business strategies.

What solutions does Osmos offer?

Osmos is business management software designed for micro and small businesses. It integrates CRM and BI within ERP software.

Do I need a credit card in order to sign up?

No. Simply sign up and try Osmos for free without the need to input your credit card details.

Can I cancel my service any time?

If you have subscribed to the monthly plan, you may cancel at any time. All we ask is that you inform us of your decision to cancel at least 48 hours before your next billing cycle. We’ll cancel your subscription on the last day of your current cycle. Annual subscriptions cannot be cancelled mid-term. However, 30 days before your subscription is due for renewal we’ll send you a renewal notice – at this time, if you do decide not to renew, simply tell us.

What methods of payment are available?

You can pay by several methods, including direct deposit, wire transfer, or Canadian checks. However, we recommend payment by credit card: this ensures Osmos will be available to you quickly, as other payment methods can take several days to clear. However, annual subscriptions must be made by either direct deposit, wire transfer, or Canadian check.

Is my business information safe?

Your connection is secured with a 128-bit Secure Sockets Layer (SSL). This is the same encryption technology that some of the world’s top banking institutions use in order to secure data sent over the internet.

What happens to my information when I don’t want to renew my account?

Download and backup your data at any time from your Osmos account. After 90 days of non-renewal, Osmos will erase all data stored on our servers. So if you are planning not to renew, please download all of information before cancelling your subscription.

Is my information backed up?

Yes, your information is backed up every 24 hours.

When trying to login the page is not available

The most common reason for this is a poor internet connection. Leave for a few minutes and then retry logging in or try a different internet connection. Occasionally it may be necessary for us to take down our servers for essential updates. We keep such disruptions to a minimum. If the problem persists, please contact us.